Information on regulatory authorities
The bodies regulating the Trader’s activity are the Consumer Protection Commission (CCP) and the Personal Data Protection Commission (PCPD), with the following coordinates:
For KZP:
- Website: https://kzp.bg/kontakti
- phone: 0700 111 22
- email: info@kzp.bg
- address: city of Sofia, Slaveykov Square, No. 4A, floors 3, 4 and 6
For CPLD:
- Website: https://www.cpdp.bg/
- phone: 02/91-53-518
- email: kzld@cpdp.bg
- address: Sofia 1592, Prof. Blvd. Tsvetan Lazarov” No. 2
Consumers can use the European Online Dispute Resolution (ODR) platform available at http://ec.europa.eu/odr/ – a single access portal that allows EU consumers and traders to resolve disputes between themselves .
Alternative dispute resolution (ADR) between consumers and merchants is an out-of-court conciliation proceeding on a voluntary basis.
General conciliation commissions assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.
The general conciliation commissions are determined on a regional basis, and the General Conciliation Commission with its headquarters in Burgas and the territory of the Burgas district is competent to resolve disputes between the Merchant and the Consumer.
The consolidated list of recognized ADR authorities of the Member States of the European Union can be found at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show