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Terms and Conditions

General Provisions

The following conditions apply to all car rental reservations made by the client (hereinafter referred to as 'Client' or 'You') with 'Di and Vi Global' EOOD, BULSTAT 205184798, with its registered office and management address in Burgas, postal code 8000, in the residential complex 'Zornitsa', building 82, floor 16 (hereinafter referred to as 'Lessor', 'us' or 'we'), on the website, including its mobile version (hereinafter 'globalrentacar.bg').
By using 'globalrentacar.bg' and/or making a reservation for car rental ('Reservation'), You agree to be bound by the terms set out herein ('Terms'). Please ensure that you have read and understood the Terms before making your reservation.
The inclusion of products or services on 'globalrentacar.bg' at any given time does not mean and does not guarantee that these products or services will always be available.
We reserve the right to suspend the offering of any product/service at any time.
We reserve the right to change these Terms at any time without prior notice. The version of the Terms that will apply to your Reservation is the one published on 'globalrentacar.bg' at the time you make the Reservation.

Reservation Conditions

A reservation can be made by private individuals who are not engaged in commercial activities, are at least 21 years old, are not under guardianship, and who:
  • have provided the required information via the reservation platform as an unregistered user;
  • have paid the minimum reservation fee;
  • have accepted these Terms;
  • have confirmed that they are familiar with the Privacy Notice.

Rental Conditions

Upon concluding the rental agreement, You are obliged to provide a driving license [1] for a category corresponding to the vehicle specified in the Reservation and valid for the entire rental period, as well as a driving record issued by the Republic of Bulgaria.
Renters (or persons designated as additional drivers) under 21 years of age or those who obtained a driving license for the respective category less than 3 (three) years ago shall pay an additional fee.
The Lessor may impose additional conditions for renting certain categories of vehicles, e.g., different requirements regarding minimum age and driving experience and/or a higher deposit.

Duration

The minimum rental period for a car is 24 hours.
If you need a car for a period longer than 3 months, please contact the Lessor’s Central Office for a personalized offer.

Prices and Fees

All prices are in Bulgarian leva and/or euros, according to the central exchange rate of the Bulgarian National Bank (BNB), and include 20% VAT.
The price is based on a 24-hour rental, except for fees that are charged as one-time fees.
Vignette fees – The rental price includes a vignette fee for the territory of the Republic of Bulgaria.
Mileage – The base rental price includes unlimited mileage, unless explicitly stated otherwise.
Fuel – If the vehicle is returned with insufficient fuel, extra charges apply at the prices specified in the Lessor’s general conditions.
Prepaid fuel – The client prepays for fuel and is entitled to return the vehicle with a partially filled tank without being charged for missing fuel or an administrative fee. The Lessor is not obliged to refund the value of unused fuel.
Additional driver – The fee is charged per day for each additional driver. No more than one additional driver is permitted unless otherwise agreed in the individual contract.
Child seat – The fee for equipping the vehicle with a child seat is charged per day. The Lessor is not liable for transporting children in the rented vehicle without the mandatory safety systems if these were not specified in the Reservation. The installation of the child safety system is the responsibility of the Renter and its cost is not included in the fee.
After-hours service – Taking or returning a vehicle outside the established working hours (09:00 to 18:00) and on public holidays incurs an additional one-time fee.
Delivery/Pickup – The delivery or pickup service is free within a radius of up to 40 km from the location of the rented vehicle in Burgas. An additional fee is charged if the Renter wishes to rent/return the vehicle outside these locations or for delivery/pickup at an address specified by the client. Delivery of the rented vehicle in other settlements, outside the specified areas, is subject to individual agreement.
Mobile service group – This service is provided when the Renter, in case of a breakdown or other hindrances to the operation of the rented vehicle, requests that the breakdown/hindrance be removed by road assistance organized by the Lessor. In such cases, fees are charged as specified in the general conditions.
Seasonal equipment – Vehicles are mandatorily equipped in accordance with the current seasonal requirements in the Republic of Bulgaria, which are included in the rental price.

Traffic Violations

In the event of fines and/or traffic violations, the client is charged the amount of the corresponding fine and/or violation, plus the applicable penalty as specified in the general conditions for car rentals, depending on the type of violation.
If a notification is received for a violation committed with the rented vehicle, as determined by technical means or systems recording the date, exact time of the violation, and the vehicle registration number, the Lessor will provide the authorities with the client’s and additional driver’s data, and the ticket/penalty notice is issued to the client.
FULL COVERAGE – Exempts the client from liability for damage and theft. The Renter may benefit from it only if they have complied with traffic rules and, after presenting an accident protocol or another document issued by competent state authorities, return the keys and documents of the vehicle.
The exemption from liability does not apply in the following cases:
  • If an accident is caused by the fault of the Client/additional driver or if the damage results from the negligent act of the Client, his representatives, employees, or accompanying third parties, or if the accident protocol states that the accident occurred due to 'mutual fault' or 'undetermined fault';
  • If the Client/additional driver or other persons provided with the use of the rented vehicle have driven under the influence of alcohol and/or narcotic or intoxicating substances;
  • If the accident or damage is deliberately caused by the Client, his representative, employee, additional driver, or accompanying third parties;
  • If the Client, his representative, employee, or additional driver has entrusted the operation of the rented vehicle to a person not designated as an additional driver in the rental agreement;
  • If the accident or damage occurs during or in connection with a crime committed by the Client, his representative, employee, additional driver, or accompanying person;
  • If the Client fails to fulfill the obligations set forth in the contract and its accompanying conditions in the event of an accident or other incident with the rented vehicle;
  • For theft, damage, or loss of wipers, antenna, tires, bags, mirrors, registration plate, additional equipment, keys, or documents of the rented vehicle;
  • For missing items and damage to the interior of the rented vehicle.

Payment Methods

Upon completion of the Reservation, the Client must prepay the final price or guarantee the Reservation with a bank card.
Prepayment of the Reservation can be made via:
  • debit card;
  • credit card – Visa and MasterCard are accepted;
  • bank transfer;
If the Reservation is guaranteed with a bank card, it will be authorized for the final rental amount until the deadline for receiving the vehicle.
In the case of guaranteeing the Reservation with a bank card, the Client pays the due amount upon signing the rental agreement.
A mandatory condition for concluding a rental agreement is the provision of a deposit. The deposit is provided in cash or is authorized from the Client’s bank card. Visa and MasterCard are accepted, and the card must be valid for the duration of the rental.

Reservation Changes or Cancellation

By confirming the Reservation, the Client agrees to the rental price and additional fees, the category and type of the vehicle, the start and end date and time of the rental period, the location for pickup and return of the vehicle, additional equipment, and other conditions stated in the Reservation.
It is deemed that the Lessor has accepted the Reservation by sending a confirmation email to the email address provided by the Client, containing the Reservation details. To complete and secure your Reservation, you must use a valid email address. We are not responsible for any claims arising from incorrect or improperly entered email addresses or phone numbers.
If a specific vehicle model is explicitly indicated in the Reservation, the Reservation binds the Lessor to provide a vehicle of the stated class or a higher one, with the basic features (transmission, equipment level) at its discretion and according to the availability in the Lessor’s fleet.
The Client has the right to change or cancel his Reservation by calling +359 89 5488 499 or emailing info@globalrentacar.bg. Clients with a PIN or reservation number (from the confirmation email) can change or cancel their Reservation via the 'My Reservations' menu on globalrentacar.bg.
Any changes to the Reservation must be approved by the Lessor.
In the event of a Reservation cancellation, the Client is liable for a cancellation fee as follows:
  • if cancelled more than 72 hours before the start date and time – no fee;
  • if cancelled up to 48 hours before the start date and time – 30% of the final Reservation price;
  • if cancelled up to 24 hours before the start date and time – 50% of the final Reservation price;
  • if cancelled less than 24 hours before the start date and time – 100% of the final Reservation price.
The Lessor deducts the cancellation fee from the prepayment made by the Client, and the remaining amount is refunded within 7 working days to the Client’s designated bank account.
If the Reservation is guaranteed with a bank card, the Lessor reserves the right to retain an amount equal to the cancellation fee.

Concluding the Agreement

The Client is obliged to conclude a rental agreement for the reserved vehicle by the date and time specified in the Reservation for receiving the reserved vehicle at the Lessor’s office or at an address indicated by the Lessor for Delivery/Return of the rented vehicle.
If the Client does not have a registered user account, he must carry the Reservation confirmation (printed or in electronic format on a mobile device).
In case of delay by the Client, the reserved vehicle is guaranteed for 1 hour. After this period, the vehicle will be released and may be provided to another client, and the Reservation is considered cancelled by the Client with a cancellation fee of 100% of the final price.
The Lessor reserves the right to refuse the conclusion of a rental agreement for the reserved vehicle, as well as to charge a cancellation fee equal to 100% of the final Reservation price, in the following cases:
  • If the Client and/or additional driver do not possess a valid driving license and control record;
  • If the Client and/or additional driver are visibly intoxicated or under the influence of narcotic or intoxicating substances;
  • If the Client and/or additional driver, or the legal entities they represent, have outstanding obligations to the Lessor under previous agreements;
  • In the event of aggressive behavior by the Client and/or additional driver or the use of offensive or obscene language toward the Lessor’s personnel;
  • If the Client does not have a child safety system and such a system was not requested with the Reservation when it is mandatory for transporting children.

Final Provisions

For the convenience of Clients, the original Bulgarian version of these Terms may be available on globalrentacar.bg translated into other languages. In the event of any dispute regarding the content or interpretation of these Terms, or discrepancies between the Bulgarian version and any other language version, the Bulgarian version shall prevail.
These Terms, as well as the provision of our services, are governed by and interpreted in accordance with Bulgarian law.
Any dispute regarding the services and reservations provided through globalrentacar.bg shall be resolved by the competent Bulgarian court. [1] The driving license may be:
  • issued by the Ministry of Interior under the conditions and procedure set by the Road Traffic Act;
  • issued by a country – a member of the European Union, or by another country – a party to the Agreement on the European Economic Area, or by the Swiss Confederation, provided that the person has reached the minimum age required by the Road Traffic Act for the respective category;
  • issued in another country under the following conditions:
    • a. the country where it is issued is a contracting party to the Road Traffic Convention and the license complies with the requirements of Annex No. 6 to the Convention;
    • b. the country where it is issued is a contracting party to the Agreement between the Parties to the North Atlantic Treaty regarding the status of their armed forces under Article IV, point 'a';
    • c. the license is accompanied by a legalized translation into Bulgarian;
    • d. the license is international and complies with the requirements of Annex No. 7 to the Road Traffic Convention;
By making the Reservation, the Client declares that he is familiar with and accepts the Lessor’s General Terms for car rentals.